Irrespective of the shipping method you choose, we will provide you, as soon as possible, with a link to a web page that will enable you to track the delivery of your parcel online. Postage & packing includes packaging materials, handling and the cost of postage.
We advise you to group your purchases together into a single order. We cannot merge two separate orders and you will have to pay postage & packing as regards each order.
Your parcel is dispatched with special care. Extra special attention is paid to parcels that contain fragile products.
Orders are processed from Monday to Friday (with the exception of French public holidays) and are shipped within 24 hours (but not on Saturdays, Sundays or on French public holidays).
We provide two delivery options.
Home delivery – the Colissimo service delivers to addresses in France and in Europe
Deliveries are made to an address chosen by you.
The delivery timeframe noted in respect of Colissimo is 48 hours (two business days) for addresses in Metropolitan France (including Corsica and Monaco). The timeframe is between three and seven days for addresses elsewhere in Europe.
The European countries to which Colissimo Europe delivers are: Belgium, Czech Republic, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Switzerland and the United Kingdom.
Delivery to “Points Relais” (parcel collection points) – Mondial Relay
Mondial Relay’s average delivery time is 72 hours (or three business days, not guaranteed) to “Points Relais” in Metropolitan France, and three to six business days to “Points Relais” elsewhere in Europe.
The European countries in which Mondial Relay delivers to Points Relais (parcel collection points) are: Belgium, Luxembourg, Spain.
Terms & Conditions of Product Returns
Once you have received your parcel, if you are not happy with one or more of the products, then you have a cooling-off period of 14 days in which to change your mind.
Only products delivered in a good condition may be returned. Products must be in their original packaging and must not have been used. Shipping costs concerning returns shall be borne by you.
The stages concerning a return of a product or of products are as follows:
- Send an email to serviceclient@blancrème.com and specify your order number and the product reference or references in question. We shall send you a returns form.
- Pack the product or products in the original packaging, wedge the product or products in place to prevent it or them from breaking, and please enclose your order number with it or them.
- Stick on the return label and send the parcel to the following address:
Épicerie Fine Cosmétique – Blancrème Paris,
39 Route d’Herqueville,
- Once we have received your parcel, a confirmation email shall be sent to you and the cost of the product or products shall be refunded to you by means of a cheque that we shall send to your delivery address.
If you want to get more information, do not hesitate to contact our customer care department.
Should there be an issue with a product that is delivered to you (wrong scent, broken packaging, a texture problem, etc.) or if an allergy problem is experienced after using it, we ask that you call us on +33 (0) 972 659 355 (Monday-Friday, apart from on French public holidays) or email us using the customer care email address that is listed above. In the event of a product defect, please attach photos to your email that highlight the defect.